In short
- A plan covers the period you paid for. You can stop at any time, and you won’t be charged again.
- Failed, duplicate or wrong charges are always refunded in full.
- Approved refunds reach your original payment method within 5–7 working days.
1.What this policy covers
This policy covers money you pay to KajerGenie, run by [Legal entity name]: paid plans.
2.At a glance
| What you paid for | Can I get a refund? |
|---|---|
| A paid plan | You can stop any time and you won’t be charged again. The current period isn’t refunded, except as below. |
| Failed, duplicate or wrong charges | Yes, always, in full |
3.Paid plans
- A plan covers the billing period you paid for and is not renewed unless you pay for the next one. You can stop at any time.
- We don’t refund part of a period you have already started.
- If a plan is described on our pricing page with a money-back guarantee or free trial, that offer applies on the terms stated there.
- Free subscription days you earn by inviting people are not money. They can’t be refunded or withdrawn as cash.
- If we close your account without a serious breach of our Terms of Use on your part, we refund the part of the current paid period you haven’t used.
4.Failed, duplicate and wrong charges
If money left your account but the payment failed, you were charged twice, or you were charged an amount you didn’t agree to, we refund it in full. Many failed payments are reversed automatically by the bank or Razorpay within 5–7 working days. If yours isn’t, write to us.
5.How to ask for a refund
Email [support email address] from the email address on your account, with:
- the date and amount of the payment,
- the payment reference from your receipt or bank statement, if you have it,
- what you’d like refunded and why.
We reply within 2 working days. Once a refund is approved, it reaches you within 5–7 working days through Razorpay or Stripe, depending on your bank.
6.When we may refuse
We may refuse a refund where there is fraud or misuse of the Service, such as a chargeback on a plan period you have already used, or repeated purchases and refunds to get around our limits.
7.Contact and grievances
If you aren’t happy with our answer, contact our Grievance Officer, [Grievance Officer name], at [support email address]. This policy does not affect your rights under the Consumer Protection Act, 2019.
Our other policies