In short
- We collect only what we need to run your account, your website and your chats with a Genie.
- We never sell your data, and we don’t use your chats to train AI models.
- You can see, correct or delete your data at any time by writing to our Grievance Officer.
1.Who we are
KajerGenie (“we”, “us”) is run by [Legal entity name], [Registered address], India. We run the website [Website address] and the services on it (the “Service”).
For personal data you give us to use our Service, we are the Data Fiduciary under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”).
2.What we collect
| Data | What it includes | Where it comes from |
|---|---|---|
| Account | Name, email, username, profile photo, and the sign-in provider you used (Google, Facebook, GitHub or LinkedIn). A password only for admin accounts. | You, or the sign-in provider |
| Business and website | Business details, website content, offers, pricing and settings you create | You |
| Chats with our AI | What you type or say to a Genie, and its replies | You |
| Payments | Amounts, dates, purpose of payment and payment reference. We never see or store your full card, UPI or bank details. | You and our payment providers |
| Enquiries and forms | Name, email, phone and message sent through our contact form, a consultation form or a business owner’s website | You |
| Newsletter | Email, optional name, and the topics you chose | You |
| Technical | Pages visited, the site that sent you (including campaign tags), and a one-way hashed form of the IP address on some forms to stop spam | Your browser |
| Your own AI keys | If you add your own AI provider key, it is stored encrypted | You |
3.Why we use it
- To run your account and provide the Service, including building your website and answering your chats.
- To take payments, manage your subscription, and meet tax and accounting rules.
- To keep the Service safe: preventing spam, misuse and fraud.
- To reply when you contact us, and to send the newsletter only if you signed up for it.
- To fix problems and improve the Service.
4.How our AI uses your data
To answer you, a Genie sends your message, the recent chat and the instructions it needs to an AI provider, and gets the reply back. Our providers are listed in the next section.
We don’t use your chats to train AI models. Our AI providers process them only to give you an answer, under their business terms.
AI can make mistakes. Please check important answers, especially about health, money, tax, law or immigration.
6.Data processed outside India
Some providers, such as Anthropic and Groq, process data outside India. The DPDP Act allows this except to countries the Government of India restricts. We choose providers with strong security and contract terms.
7.How long we keep it
- Account, website and chat data: while your account is open. When you ask us to delete your account, we delete or anonymise it within 30 days.
- Voice recordings: not stored at all.
- Payment and invoice records: as long as tax and accounting law requires, usually up to 8 years.
- Newsletter: until you unsubscribe. We keep a note that you unsubscribed so we don’t email you again.
8.Your rights
Under the DPDP Act you can:
- See a summary of the personal data we hold about you and how we use it.
- Correct or update it.
- Delete it, unless the law requires us to keep it.
- Withdraw consent at any time. This doesn’t affect what we did before, and some features may stop working.
- Nominate someone to use these rights for you if you die or become unable to.
- Complain to our Grievance Officer, and then to the Data Protection Board of India.
When you are signed in, you can download your data and delete your account yourself under Profile, Privacy. For anything else, write to the Grievance Officer below. We reply within 30 days.
9.How we protect it
We use encrypted connections (HTTPS), store passwords only as one-way hashes, encrypt your own AI keys, and limit who on our team can see personal data. No system is perfectly secure. If a breach affects you, we will tell you and the Data Protection Board as the law requires.
11.Changes to this policy
If we change this policy, we will update the date at the top. If a change matters, for example a new use of your data, we will tell you on the site or by email before it applies.
12.Grievance Officer and contact
For privacy questions, requests or complaints, contact our Grievance Officer:
- Name: [Grievance Officer name]
- Email: [privacy email address]
- Address: [Registered address]
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Our other policies